FAQ

Are the tours private?

Yes, they are. All the tours are 100% private, for you and your family/group only.

What time do the tours start?

There isn’t a pre-set schedule. We can start the tour whenever you prefer! Feel free to reach out to let me know what’s your preference and I will let you know ASAP if I’m available on the dates you requested.

Can I customize a tour?

Absolutely yes! On my website you can find some suggestions but any tour can be customized according to your preferences/needs!

Do you cover the highlights of Venice such as the Doge’s Palace and the Basilica of St.Mark too?

Yes, I do. Although I prefer to focus on the ’Secret Venice’ I do offer tours of the most famous Venetian attractions too. If you choose this type of tour, I can buy the skip the line tickets for us in advance, to make your experience as smooth and pleasant

Is there a minimum duration for a tour?

No, but I suggest the tour lasts at least 1h30 to give you the chance to see enough without rushing around.

Are your tours suitable for kids?

Yes, I always try to make them entertaining to keep kids engaged too!:)

Where will we meet?

You can find the starting point of each tour in the tour description on the website, but a different meeting point or pickup point can be arranged upon request.

Is your rate a ‘per person’ or flat group rate?

It’s a flat group rate.

How do I confirm a booking?

To secure your booking you will be asked to pay a little deposit (15% of the total) via PayPal or bank transfer.

What if I have to cancel my booking?

Please if you need to cancel let me know ASAP, you will get a full refund if you cancel at least 1 week prior to the tour date.

Will there be any breaks during the tour?

It usually depends on the tour’s duration, anyway if you need we can make a break anytime during the tour.

Do you accept credit/debit cards?

Yes, of course, I accept all the credit/debit cards, Apple Pay and Google pay. PayPal is also an option and if you’d like to use it I can share a link or QR code to help you making the payment.

Contatti

Contact me for more information about a tour.

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